Privacy Policy

This Privacy Policy explains how Adpixo ("Adpixo", "we", "us") collects, uses, shares and protects information when you use our apps:

• Adpixo, the mobile app for business owners, and
• Adpixo TV, the app that runs on Android TV displays,

together with related services (the "Services"). Adpixo is operated by Hardik Sharma, Moradabad, Uttar Pradesh, India. By using the Services you agree to this policy. If you do not agree, please do not use the Services.

1. Information we collect

a) Information you give us (mobile app)

b) Information collected automatically

• App usage and diagnostics (mobile app): we use Google Firebase Analytics to understand how the app is used (for example, which screens are opened), and Firebase Crashlytics to receive crash reports. These may include device model, operating system version, app version, a random app-instance identifier and approximate region derived from your IP address.
• Notification token (mobile app): if you allow notifications, Firebase Cloud Messaging gives your device a token so we can send you alerts about your account and displays.
• Display information (Adpixo TV): the TV app signs in with an anonymous identifier (not linked to any person until it is paired). When you pair a display, we store a device record linked to your account, including the name you give it, its pairing status and the playlist assigned to it.
• Device identifier (mobile app): a one-way scrambled (hashed) form of Android's ID for the app on your phone. We use it only to stop repeated refund abuse (and, for accounts made before November 2026, to give welcome credits once per phone). It can't be turned back into the original ID.
• Microphone (mobile app): only when you tap the microphone to speak an ad's description. Your phone's speech recognition turns the speech into text in the app; we don't receive or store any audio.
• Technical data: like any online service, our servers (Google Cloud / Firebase) receive your IP address and basic request information when the apps connect.

c) What we do not collect

We don't access your contacts, precise location or call logs.

• Camera: used only when you choose to take a photo for an AI ad. The photo stays on your phone until you use it.
• Microphone: used only while you speak a description, as described above.
• Photos and videos: the app reads only the ones you pick with Android's photo picker.

2. How we use information

• To provide, operate and maintain the Services, including showing your ads on your paired displays.
• To create and secure your account, verify your email, and reset your password.
• To prevent abuse, such as rate-limiting pairing attempts and uploads, and detecting duplicate uploads.
• To fix crashes and improve the apps.
• To communicate with you about your account, service changes and support requests.
• To manage your subscription, AI credits and purchases made through Google Play, including taking back credits from refunded purchases and limiting repeated refunds.
• To create AI ads you ask for, and to check requests and finished ads against our Content Guidelines. These checks are automatic.
• To review AI ads that users report.
• To comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How information is shared

We share information only as follows:

• Service providers: Google LLC provides our infrastructure (Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Analytics, Crashlytics and Cloud Messaging). Google processes data on our behalf under its own terms and privacy policy: policies.google.com/privacy.
• Payment providers: payments for plans and AI credits are processed by Google Play. We do not receive or store your card details.
• AI features: AI ads are made with Google's Vertex AI services (Gemini and Veo). When you create an AI ad, Google processes your photos, description and choices for us, only to make the ad and to check it against our Content Guidelines. Google states that it doesn't use this data to train its models. AI-made images and videos may carry Google's invisible SynthID watermark, which identifies them as AI-generated.
• Your displays: content you assign to a display is shown publicly on that screen. You decide what is shown.
• Legal reasons: if required by law, court order or a government authority, or to protect the rights, safety and property of Adpixo, our users or the public.
• Business transfer: if Adpixo is merged, sold or transferred, information may be transferred as part of that transaction, subject to this policy.

4. Where data is stored

Your data is stored on Google Cloud servers, which may be located outside India. Google applies industry-standard safeguards to data in its data centres.

5. How long we keep data

• Account, profile and content: kept while your account is active.
• Uploaded media when your plan ends: if your account has no active plan for 45 days, your uploaded images and videos are permanently deleted. Your account, profile, playlists and paired displays are kept. Subscribing again before then keeps everything.
• After you delete your account: your profile, uploaded media, playlists, display records and sign-in account are deleted promptly. A minimal deletion record (your account ID and the deletion date, with no personal content) is kept for a short period so the deletion completes safely. Google Play purchase records are unlinked from your account and kept as described below, and the hashed ID of each phone you used is kept so a block for repeated refunds still applies (and so welcome credits given before November 2026 can't be claimed again). Copies may remain in Google's backups and logs for a limited time before being overwritten.
• Photos uploaded for an AI ad: deleted when the ad is saved or discarded, or after 7 days at most.
• AI ads you don't save: deleted after 7 days.
• Records of AI ad requests: the description, choices and models used (no photos), kept while your account is active so reports can be looked into.
• Reports: kept for up to 12 months after they're resolved.
• Purchase and credit records: kept as long as tax and accounting law requires.
• Analytics and crash data: kept according to Google Firebase's retention settings, and then deleted automatically.
• Media cached on a TV: stored only on that TV to allow offline playback, and removed when it is no longer in the display's playlist or when the display is unpaired.

6. Security

Data is encrypted in transit (HTTPS/TLS). Access is restricted by authentication and database security rules so that each account can read only its own data. Passwords are managed by Firebase Authentication. No method of transmission or storage is 100% secure, but we work to protect your information.

7. Your rights and choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:

• Access and correct your profile and business details in the app under Account → Edit.
• Delete individual media, playlists and displays in the app at any time.
• Delete your account and all associated data. See adpixo.in/delete-account.
• Turn off notifications in your phone's settings.
• Withdraw consent or raise a concern by emailing us. Withdrawing consent may mean we can no longer provide the Services.
• Nominate another person to exercise your rights in case of death or incapacity.

We will respond to requests within 30 days.

8. Children

The Services are meant for businesses and are not directed at anyone under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it. Our Content Guidelines don't allow photos or ads showing children, and AI ad requests that include them are refused.

9. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the effective date. If the changes are significant, we will also notify you in the app or by email.

10. Contact and grievance officer