Help & FAQ

TVs and displays

Which TVs work with Adpixo?

Any Android TV or Google TV, including TV sticks and boxes running Android TV. Install the free Adpixo TV app from Google Play on the TV. Portrait (vertical) and landscape screens both work.

The pairing code doesn't work

• Check you typed all 6 digits shown on the TV.
• Codes expire after a few minutes. If it has expired, press OK on the remote (or tap Get a new code) and use the new one.
• Make sure both the TV and your phone are connected to the internet.
• Your plan sets how many TVs you can pair. If you've reached the limit, unpair a TV or move to a bigger plan.

Does the TV need internet all the time?

Only to get new content. The TV saves your playlist, so it keeps playing if the internet drops, and picks up your changes when it's back online.

Can the TV start Adpixo by itself when switched on?

Yes. The first time you open Adpixo TV, it offers auto-start. Allow "Display over other apps" for Adpixo TV when Android asks, and it will open by itself whenever the TV is switched on or restarted.

My TV shows "offline" in the app

The app shows a TV as online when it has checked in recently. Make sure the TV is on, Adpixo TV is open and the TV has internet. It shows as online again within a few minutes.

How do I remove a TV?

In the phone app, go to Displays, open the TV and tap Unpair. The TV goes back to its pairing screen.

Your content

Which files can I upload?

• Images: JPG and PNG, up to 10 MB each.
• Videos: MP4. The largest video you can upload depends on your plan.

For a full-screen picture, use the same shape as your TV: landscape (16:9) for a normal TV, portrait (9:16) for a TV turned on its side.

I changed a playlist, but the TV still shows the old one

Changes reach your TVs only after you publish the playlist again. Open the playlist and tap Publish.

How long does each picture stay on screen?

You choose. Open the playlist, tap a picture and set how many seconds it shows (10–15 seconds is a good start). Videos play to the end.

I've run out of storage

The storage bar on the Account screen shows how much you've used. Delete media you no longer need in My Library, or move to a bigger plan.

AI ads

How do I make an ad with AI?

Tap Create AI Ad, choose an image or a video ad, and describe your offer in English or Hindi, by typing or speaking. You can add a photo of your product, dish or shop. Choose landscape or portrait to match your screen, and Adpixo makes the ad in a short while. You'll get a notification when it's ready.

What are AI credits?

Each AI ad uses credits; the app shows the cost before you create it. Every paid plan includes AI credits each month (Starter 60, Pro 150, Ultimate 400). They're used first and end with the month. The free trial doesn't include any. For more, buy a credit pack in Account → AI credits; credits you buy never expire.

The AI ad failed or was refused. Do I lose my credits?

No. If an ad can't be made, or it's stopped by our content checks, your credits are returned automatically. Requests that break our Content guidelines (for example, real people, celebrities, other brands' logos, or unsafe content) are refused before any credits are used.

Where did my AI ad go?

A finished AI ad waits on the Your ad is ready screen, and under your AI ads on Home, until you save it to your media. Unsaved AI ads are deleted after 7 days, so save the ones you want to keep.

An AI ad looks wrong or inappropriate

Tap Report this ad on the ad and tell us what's wrong. We review every report.

Plans and payments

What do the plans include?

Starter, Pro and Ultimate differ in how many TVs you can pair, how much storage you get and the largest video you can upload. Account → Plans & billing shows the current limits and prices for each plan.

How do I cancel my subscription?

Subscriptions are managed by Google Play. Open the Google Play Store app → your profile picture → Payments & subscriptions → Subscriptions → Adpixo → Cancel subscription. You keep your plan until the end of the period you've paid for.

What happens when my plan ends?

You can still sign in, view and delete your content, but your TVs stop showing it and you can't upload or change playlists. Your media is kept for a while: the app shows the date it will be deleted. Choose a plan again before then to carry on where you left off.

How do I get a refund?

Payments go through Google Play, so refunds follow Google Play's refund policy. You can request one from your Google Play order history. When a credit pack is refunded, its credits are taken back.

Your account

I forgot my password

On the sign-in screen, tap Forgot password and enter your email. We'll send you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

I didn't get the verification email

Check your spam or promotions folder. On Home, the verify banner has Resend link.

How do I delete my account?

In the app: Account → Delete account. See Delete your account for what's deleted and other ways to ask.